Sparsh TechAI Customer Support
AI-powered customer support chatbot solutions that offer instant help, live agent handoff, multi-language support, and analytics to optimize customer experience.
User Side – Key Features
Smart Query Handling
Users ask questions in natural language (text/voice); the bot uses NLP to respond instantly.
24/7 Availability
Support is available anytime, even outside working hours—no waiting needed.
Live Agent Handoff
Complex issues are escalated to human agents with full conversation history.
Order Tracking & Services
Track orders, raise complaints, request refunds, or check service details.
Multi-Language Support
Chat in English, Hindi, or local languages with AI-powered translation.
Personalized Responses
Bot greets users by name and provides custom info like delivery updates.
Feedback Collection
After help is provided, bot collects ratings and feedback to improve future support.
Admin Panel – Company Side
Chatbot Management Dashboard
Add/update FAQs, test conversations, monitor performance, and fine-tune responses.
Live Chat Control
Monitor real-time chats and intervene when needed via human agent support.
Analytics & Reporting
Track response times, satisfaction scores, and query resolution rates.
Training Data Upload
Improve bot by uploading real user queries, correcting misunderstandings, and adding intents.
Multi-Channel Integration
Deploy the bot on WhatsApp, website, app, or Messenger from a single hub.
Access & Role Management
Assign access levels for agents, supervisors, and admins.
Chatbot Workflow
Bot Setup
Business sets up the bot using Dialogflow, Rasa, ChatGPT API, or other platforms.
User Interaction
Users start chatting through website, app, or messenger platforms.
Query Processing
Bot processes queries and fetches answers from APIs or knowledge base.
Escalation to Live Agent
If needed, queries are escalated to human agents seamlessly.
Admin Monitoring
Admins review analytics, update bot logic, and manage performance.
Benefits to Clients
Cost Efficiency
Reduce support staff needs by handling more with automation.
Instant Responses
Customers get help immediately, improving satisfaction.
Customer Happiness
Smart bots create smooth, stress-free interactions.
Scalability
Handle thousands of chats simultaneously without delays.
Insightful Data
Get reports on customer behavior, issues, and performance.
Professional Image
A fast, smart, branded chatbot boosts credibility and trust.
Building the Future of
Digital for Every Businesses.
Connect
Contact Details
Email: info@sparshtech.in
Mobile: +91 6358 071 225
Address: We work remotely