Sparsh TechE-commerce Chatbot
AI-powered e-commerce chatbots that assist users in product discovery, order tracking, cart management, and customer support, while boosting conversions and sales.
User Side – Key Features
Product Search & Recommendations
Find products based on preferences, price range, or categories via chat.
Order Tracking
Check real-time order status, shipping updates, and estimated delivery dates.
Cart & Checkout Support
Bot assists users to review cart, apply coupons, and complete secure payments.
Customer Support
Handles FAQs about returns, refunds, payments, sizes, and delivery automatically.
Personalized Deals
Shows offers and discounts based on browsing history and past purchases.
Multi-Language & Multi-Currency
Shop in preferred language and view prices in local currency.
Product Reviews & Ratings
Read and submit product reviews directly through the chatbot interface.
Admin Panel – Store Owner Side
Product Management Panel
Sync product listings, update prices, manage inventory, and control chatbot visibility.
Order & User Analytics
Track popular products, abandoned carts, chatbot conversion rates, and top SKUs.
Promotional Campaigns
Send automated messages with flash sales, coupon codes, and new arrivals.
Bot Training & Flow Design
Customize recommendation logic, return policy scripts, or upselling strategies.
Channel Management
Deploy chatbot on website, mobile app, WhatsApp, Instagram, and Facebook.
Access Management
Define roles for marketing, inventory, and support teams with different admin rights.
Chatbot Workflow
Bot Integration
Store owner integrates chatbot using Dialogflow, ChatGPT API, Tidio, or Gupshup.
User Interaction
Users chat with the bot on the online store or messaging apps.
Product Assistance
Bot helps users find products, complete orders, or solve issues.
Admin Tracking
Admins track conversions, update product info, and monitor performance.
Promotional Campaigns
Push campaigns and offers to boost sales and re-engage users.
Benefits to Clients
Increased Conversions
Instant responses reduce cart abandonment and accelerate purchase decisions.
24/7 Sales Assistant
Bot operates continuously, enabling sales even outside business hours.
Personalized Shopping
Guides users like a virtual salesperson with tailored suggestions.
Marketing ROI Boost
Promote deals directly to engaged users via conversational offers.
Smooth Customer Support
Automatically resolves common support issues, reducing tickets.
Modern Brand Image
Enhances trust, loyalty, and professional appeal through smart chatbot interactions.
Building the Future of
Digital for Every Businesses.
Connect
Contact Details
Email: info@sparshtech.in
Mobile: +91 6358 071 225
Address: We work remotely